Shipping and Returns
We currently offer FedEx Ground or Home Delivery as our Standard shipping option.
Alaska and Hawaii shipments will be subject to FedEx Air Shipping charges.
International shipments will be subject to FedEx International Shipping and customs rates.
Shipments originate from Olivet, Michigan. Our products are hand assembled and then inspected for quality and safety. Products leave our warehouse in 1-3 days. Air shipments leave the same day if received before 1:00 p.m. est. Otherwise, they leave the following day.
Order changes can be made at any time before your order ships. To change your order please email firstname.lastname@example.org
You can also reach us via our on-line chat found on our webpage in the bottom right corner.
We will do our best to cancel an order; however, if your order has reached our shipping process, it may not be possible to cancel your order. In this situation, you will need to go through our return policy listed below.
We offer prompt refunds on all canceled orders. Please use “REFUND” in the subject line. If you do not see a refund confirmation within 48 hours, please contact us again. We will need your order number to locate your order for a refund – so please include it in your email.
Your satisfaction is our priority. We stand behind the quality of our products, and if, for any reason, you do not love our products as much as we do, we will happily assist you with a stress-free return. We require that all returns occur within 60 days of receipt and the item is returned in its original packaging.
We make returns quick and simple. Simply go to your “my account page” and click on “create a return label.” You will then be instructed to log into your account with your order number. Then simply fill out your information to create your return ship label using our FedEx account. Next, call 1-800-463-3339 and request a pickup. FedEx will pick the product up from your home. We told you it was quick and easy.
Once we see the product in transit, you will receive your refund via your original payment method. Your refund is processed in days, not weeks.
Please note, Items with missing pieces are NOT returnable.
You must notify us via email about defective merchandise within seven days of delivery of the merchandise. We will promptly replace it. In the event the merchandise is damaged in transit; SafeSleep will provide exact replacement merchandise. Please send photos of the damage including the box to email@example.com. You will be assisted with both replacement parts and pick up of the damaged products. Replacement parts are normally shipped out in one to two days.
You can also go to your account and fill out the return/exchange form which will allow you to upload photos of the damage.